I have worked as the Office Coordinator and Director’s PA at NIHR INVOLVE for 17 years. I am responsible for  day-to-day business activities and have Senior Secretariat & PA responsibility at Executive Board Level. I manage the organising of over 30 national meetings per year. I manage diaries, complex travel, meeting arrangements and support the logistics of  a busy office. I have responsibility for managing budgets and procurement processes ensuring full compliance within organisational procedures. I ensure that the Director is informed on the progress of all projects to ensure they are delivered on time and within budget. I review and recommend changes to organisational policy and processes. I have been a Line Manager for 13 years and have on-going recruitment responsibilities. Email: sarah.bayliss@nihr.ac.uk