Listening to the voices of service users and carers and making them count
2006 Conference
Last year Bec and Kristina worked with Macmillan Cancer Support. They tried to find out how different organisations listened to the views of service users and carers, and then how these views were made to count. They also looked at how people with cancer had listened to the views of other people with cancer.
The poster will tell you about what they learned about how to listen to the views of service users and carers.
What will people learn?
This poster could give people useful ideas about how best to listen to the views of service users and carers, but more importantly how to make these views count in an organisation.
Authors
Hanley ~ Bec
Bec Hanley, Co-director, TwoCan Associates. Bec Hanley is interested in how to help researchers summarise their research in plain English. She is working on a project looking at plain English summaries for NIHR research grant applications. She has reviewed summaries for the Research for Patient Benefit Programme and written them for the Medical Research Council.
View all articles by this authorStaley ~ Kristina
Kristina Staley is Co-Director of TwoCan Associates. TwoCan Associates help voluntary and statutory organisations to involve patients, carers and the public in their work. They carry out research projects and evaluations, develop policy and guidance and also provide training and support.
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