Abstract: This study explored the outcomes of the involvement of mental health service users in the development of health and social housing policy in Manitoba, Canada. It involved interviewing a range of different stakeholders. The author developed a conceptual framework to describe the different kinds of outcomes. These include:
• personal outcomes – in terms of increased empowerment and self-confidence, but also greater vulnerability - these affect the individuals involved
• substantive outcomes – which result in better policy decisions that achieve the intended goals - these impact organisations and communities
• instrumental outcomes – which give policy decisions greater legitimacy, through greater transparency and accountability in the decision-making process – these again impact on organisations and communities
• normative outcomes – which further the values of a democratic society and have a wider impact on social and political institutions.
The author concludes that having a clear idea of the purpose of involvement, in terms of the type of outcome expected, is critical to developing the process and deciding how best to evaluate it.
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Categories: health public health social care all impact on service users involved impact on implementation and change impact of public involvement reflecting on public involvement in research journal article Implementation and change
Date Entered: 2013/10/28
Date Edited: 2013/10/28