Evidence Library

Title: Conceptualising the outcomes of involving people who use mental health services in policy development
Author: Restall, G.
Date Published: 2013
Reference: Health Expectations, E-Pub in advance. DOI: 10.1111/hex.12091
Are service users or carers authors: No/Not Known

Abstract: This study explored the outcomes of the involvement of mental health service users in the development of health and social housing policy in Manitoba, Canada. It involved interviewing a range of different stakeholders. The author developed a conceptual framework to describe the different kinds of outcomes. These include: • personal outcomes – in terms of increased empowerment and self-confidence, but also greater vulnerability - these affect the individuals involved • substantive outcomes – which result in better policy decisions that achieve the intended goals - these impact organisations and communities • instrumental outcomes – which give policy decisions greater legitimacy, through greater transparency and accountability in the decision-making process – these again impact on organisations and communities • normative outcomes – which further the values of a democratic society and have a wider impact on social and political institutions. The author concludes that having a clear idea of the purpose of involvement, in terms of the type of outcome expected, is critical to developing the process and deciding how best to evaluate it.

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Categories: health
public health
social care
impact on service users involved
impact on implementation and change
impact of public involvement
reflecting on public involvement in research
journal article
Implementation and change

Date Entered: 2013/10/28

Date Edited: 2013/10/28

Additional Info: