Putting it into Practice

Title: Taking patient and public involvement online: qualitative evaluation of an online forum for palliative care and rehabilitation research.
Author: Brighton L, Pask S, Benalia H, Bailey S, Sumerfield M, Witt J, de Wolf-Linder S, Etkind S, Murtagh F, Koffman J and Evans C.
Date Published: 2018
Reference: Research Involvement and Engagement, 4:14.
Are service users or carers authors: No/Not Known

Abstract: Patient and public involvement (PPI) is increasingly recognised as important in research. Most PPI takes place face-to-face, but this can be difficult for people who are unwell or have caring responsibilities. As these challenges are particularly common in palliative care and rehabilitation research, we developed an online forum for PPI: www.csipublicinvolvement.co.uk. In this study, we explored how well the online forum worked, if it is a suitable method for PPI, and how PPI members and researchers reacted to using it. We used an existing theory about online interventions to help choose the ‘right’ questions to ask participants. We invited PPI members and researchers who had used the online forum to participate in focus groups, and identified the most important themes discussed. Within this study, PPI members have helped with the interview questions, analysis, and write up. Overall, four PPI members and five researchers participated in the focus groups. Participants felt the online forum worked well and had multiple benefits. From the discussions, we identified four key questions to consider when developing online methods for PPI: how does the forum work, how does it engage people, how does it empower people, and what is the impact? Participants suggested the forum could be improved by being more PPI and less researcher focused. We conclude that when developing online methods of PPI, a functioning forum is not enough: it also needs to be engaging and empowering to have an impact. Future work can use these four domains when developing their own online PPI methods.

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Categories: journal article
service users and carers
involving seldom heard groups

Date Entered: 2018/11/26

Date Edited: 2018/11/26

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