Contact our new, free, confidential advice service run by Bedford Citizens Advice Bureau, launched 29 January 2015.
Who can use the Benefits Advice Service?
If you are a member of the public involved in an NIHR organisation, or in a research project funded by the NIHR, you can use the service. There are different ways you might be involved, such as in reviewing research funding applications, as a member of an NIHR board or panel, or working with an NIHR funded research team or study.
What does the Benefits Advice Service offer?
The benefits advice service is free and confidential to use. When telephoning the service you will be able to speak to a specialist Welfare Benefits adviser at Citizens Advice Bedford. You will be required to provide information regarding your circumstances and then the benefits adviser will usually call you back. All information given is confidential and will not be shared with any third parties without your express written permission, including sharing any information with INVOLVE.
How can I contact the Benefits Advice Service?
Contact INVOLVE by email firstname.lastname@example.org or phone 02380 595628. Tell us the name of the NIHR organisation you are involved with, or the name of the NIHR programme funding the research project you are involved with. We do not need to know anything about your benefit situation.
We will give you an email address (or telephone number) so that you can contact the Benefits Advice Service directly. We will also give you a code. Please give this code to the service when you contact them.
The service prefers that the first contact is by email if possible. The service will then arrange a time to call you.
If you do not know if the organisation you are involved with is part of the NIHR, please contact the person who asked you to get involved. They should be able to advise you further.
The service is not able to give advice on tax or National Insurance queries or for benefits enquiries relating to payment for participating in research (for example, for taking part as a subject of a clinical trial or research study).