Changing the face of PPI: Organisational culture and perceptions of public involvement

2012 Conference

Abstract: We will describe how the perception of PPI among NETSCC staff has developed since the inception of a project approach to involvement and the creation of a quality framework for PPI.

The ways in which the NETSCC has changed its staff’s perception of PPI as part of a quality standards approach.

NETSCC internal communications approaches and mechanisms in respect of PPI will be described.

We will use survey data, quotes from staff, photo records of activities and other documentary evidence to illustrate the PPI culture of NETSCC and how it has changed.

We will examine:

• staff perception of and “buy-in” to PPI principles and practice
• barriers to culture change and how these may be overcome
• how the work on PPI relates to wider organisational development, including a knowledge, skills and behaviour framework.

We will provide an opportunity to discuss:

• how to build PPI into an organisational culture
• which inputs are more or less effective in changing culture.

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Authors

Bowness ~ Vicky

Vicky Bowness is the Programme Manager with responsibility for patient and public involvement at NETSCC, supporting Alison Ford with the implementation of the PPI framework. Vicky has worked in a number of public facing environments, and more recently worked in the NIHR Health Technology Assessment programme.

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Ford ~ Alison

Senior Programme Manager, National Institute for Health Research Evaluation, Trials and Studies Coordinating Centre (NETSCC).

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