Improving patient and public Involvement: Can evidence based quality improvement tools help?

2012 Conference

Abstract: The NIHR CLAHRC for Northwest London facilitates the involvement of patients in evidence based quality improvement initiatives across varied settings. We observed inconsistent uptake of Patient and Public Involvement (PPI) in our teams, and varying levels of value being placed on this activity.

To tackle this issue, we created tools to facilitate PPI, using an iterative approach to improve and adapt practices which are adopted. This approach includes the Plan-Do-Study-Act cycle which offers an explicit way to reflect and improve practice based on the understanding that ‘you won’t get it right the first time’.

What do you hope that people will learn?
Quality improvement tools can be used to improve the process of involving patients. Continuous reflection and frequent review of techniques and methods can lead to meaningful experiences and outcomes. This approach gives permission to participants and practitioners to experiment and continuously develop practice from direct experience.

What issues will you raise for discussion?
What are the most effective ways to build confidence in people who are unfamiliar with working with patients?

What are the basic ingredients to foster meaningful engagement?