Understanding what matters most to cancer patients

2014 Conference

Abstract: Organising cancer services around the needs and preferences of patients is essential but not typical of current arrangements. In November 2010, London Cancer undertook an exercise with patients, carers, and clinicians to answer the question “What does great care look like and how would we know?”, with the goal of driving major system change in integrated cancer care pathways. The collective responses of these individuals were combined in a list of ‘Top Ten Things Which Matter Most to Patients’.

From this work, London Cancer has developed focus for best care initiatives and measured improvements in the areas deemed most important. This poster will summarize the exercise and discuss the topics considered most important for patients, carers, and clinicians in providing quality integrated care and improving cancer services. We will identify some practical techniques for increasing patient and population involvement in service design and encourage discussion around horizonscanning in this area.

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